Mobile / Live
bek12 is clear about what data we collect when you use our platform and why we collect it. This policy sets out your rights, our obligations, and the steps you can take to review or update the information we hold — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the payment method you choose, whether that is Upay or Bank Transfer. Every time you log in from your mobile or use the account wallet to move between sports and casino sections, we record session activity, device type and transaction references. This helps us keep your account accurate and identify unusual access patterns. We also collect cookies and similar signals from your browser to remember your preferences and keep the experience consistent across sessions. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors — including those handling Upay and Bank Transfer flows — is limited to what is needed to complete your transaction. Retention periods vary by data type and are governed by the applicable rules in the regions where we operate. Where local law in Bangladesh affects how we handle your data, those rules take priority. You can ask us what we hold at any time through the support routes published on this site.
This policy covers every interaction you have directly with bek12 — from account login to wallet use and game activity. It does not extend to third-party sites linked from our pages, payment processors operating under their own terms, or external services you choose to connect. Understanding the boundary helps you know when to refer to this policy and when to check the third party's own rules.
Any time you log in, browse the lobby or switch between sports markets and casino sections, your session data falls within this policy. We use that data only to maintain your account and improve how the platform responds to your device.
Deposits and withdrawals processed through Upay or Bank Transfer generate transaction records that this policy governs on our side. The payment processor holds its own record under its own privacy terms, which are separate from ours.
How you interact with game content — which categories you open, how long a session runs — is logged at the account level under this policy. We use that activity to keep your account history accurate, not to build advertising profiles.
Links to external sites, partner tools or payment gateways take you outside the scope of this policy the moment you leave bek12. We have no control over how those services collect or use your data, and we recommend checking their terms directly.
You have real, usable options here — not just a list of legal words. If you want to see what information we hold about your account, you can request a summary through our support channel. If any detail is wrong — a contact number, an email address, a payment method reference — you can ask us to correct it, and we will action that once we have verified your identity. You can also raise a question about how a specific piece of data is being used, and we will respond with a clear explanation rather than a generic statement. If you decide you no longer want your account active and wish to ask about data deletion, the support route below is where that request starts. Any action on your data is subject to the applicable rules in the regions we serve, including Bangladesh, and we will tell you if a request falls outside what we can action under those rules.
Submit a request through our support channel and we will provide a summary of the personal data held on your account. We will verify your identity before releasing any information.
If your registered name, email or phone number is incorrect, contact support with the accurate details. Corrections are applied after identity verification and reflected in your account within a reasonable period.
Not sure why a particular piece of data was collected or how it is being used? Ask us directly. We will respond with a specific answer tied to your account activity, not a copy-paste clause.
For data deletion or deactivation requests, start with our published support route. We will explain what can be actioned, what must be retained under applicable rules, and what your next steps are.
If you have a question about this privacy policy, want to make a data request or need to report a concern about how your information is being handled, use the contact routes published on bek12. We do not invent response windows we cannot back — but we do respond, and your query will be handled by a team familiar with account data rather than a generic helpdesk script. Availability depends on the eligible regions we serve, including Bangladesh.
Open the chat widget from any page while logged in to reach support directly. Describe your privacy concern clearly and include your registered contact detail so we can locate your account record.
Send your data request or policy question to the email address listed in the Contact section of the site. Include your account username and a short description of the data matter so we can respond accurately.
The Help section of your logged-in account area carries step-by-step paths for common data requests — including how to correct information and how to raise a question about transaction records.
Data handling at bek12 is organised around four practical areas: what we store, how long we keep it, who can access it and how you can change it. Your account details, wallet history and session logs are stored on secured servers. Access to your data internally is restricted to the functions that need it — support, account verification and transaction processing. Cookies on this site serve session continuity and preference memory; they do not track you across unrelated sites. If you clear cookies or switch devices, your account preferences may reset, but your account data remains intact when you log back in. Changes to this policy will be communicated through the account notification route, and the updated version will be dated and published here.
We keep account records for as long as your account is active and for a period afterward as required by applicable rules. Transaction data linked to Upay or Bank Transfer may be held longer for financial compliance purposes in the regions we operate.
Cookies on bek12 manage your login session and remember display preferences. We do not use them to build advertising profiles or share browsing behaviour with third-party ad networks. You can manage cookie settings through your browser.
Your account is access-controlled with a password you set. If you believe your account has been accessed without your knowledge, contact support immediately through live chat or email so we can review the session log and act on your account.
When we update this policy, we publish the revised version here with a clear revision note. If changes affect how we use your data in a meaningful way, we will notify you through your account. Continued use after notification means you have seen the update.
These are the questions we hear most often about how bek12 handles your data. If your question is not covered here, the support routes in the section above will get you a specific answer.
We collect your name, contact details and the information you enter during registration. When you use payment methods like Upay or Bank Transfer, we also record transaction references on our side. Session and device data is logged each time you log in from any handset or browser.
We do not sell your data. We share only what is needed with payment processors handling your Upay or Bank Transfer transactions, and with service providers who help us run the platform. Each of those parties operates under their own data terms, and we limit what we pass to the minimum required.
Retention periods depend on data type and applicable rules in the regions we serve. Active account data is held while your account exists. Transaction records tied to payments may be kept longer for financial compliance. You can ask for a summary of what we hold by contacting support.
Yes — you can submit a deletion or deactivation request through the email or live chat routes published on this site. We will explain what can be removed, what must be retained under applicable rules, and what the timeline looks like for your request.
Contact support through live chat or the published email address. Share the correct detail and we will verify your identity before making the change. Updates are applied to your account and reflected in the records we hold once verification is complete.
This policy applies to your account and activity on bek12 regardless of the device you use. Access and eligibility depend on your local law and the eligible regions we serve — including Bangladesh. If local rules affect how we can process your data, those rules take priority over our standard policy.