Mobile / Live
Every term you encounter in the lobby, on the sportsbook, or during a wallet transaction is explained here in plain language. Whether you are reading a bet slip, checking a live table limit, or verifying your account, this glossary gives you the words behind the action.
Knowing what a term means changes how you use the platform. When you see RTP on a slot title from Pragmatic Play or Habanero, you understand what that percentage describes — not a promise, but a long-run statistical measure.
These four families cover the language you will encounter across the lobby, sportsbook, wallet, and information sections of your account.
Terms like RTP, volatility, house edge, and RNG appear on slot detail pages and live table information panels. Providers such as Pragmatic Play and Spadegaming display these where available; not every title exposes all figures.
Asian handicap, over/under, accumulator, and decimal odds appear on the sportsbook bet slip. Cricket and football markets use these most — check the market label on each selection before confirming your stake.
Deposit, withdrawal, pending, confirmed, and e-wallet are the terms you see in the Transactions section of your account. Upay and Bank Transfer each follow their own processing steps shown at the point of transaction.
Rollover, turnover, wagering requirement, and eligible games appear in the terms attached to any active information. Read these in the information detail screen before opting in — they define what counts toward completion.
These are the terms you will encounter most often across slots, live tables, and the sportsbook.
RTP stands for Return to Player. It is a percentage showing how much a slot or table game returns to players over a very large number of rounds, calculated statistically. RTP information is shown only where the game or provider exposes it — not every title displays a figure.
House edge is the mathematical advantage the platform holds on any given game or market. It is the complement of RTP on casino games and is built into the odds on sports markets. A lower house edge means the gap between your stake and the statistical return is smaller.
Volatility describes how a slot pays out — high volatility means larger wins that come less often; low volatility means smaller, more frequent returns. Providers like Habanero and Microgaming sometimes label this in the information panel.
A wager or turnover requirement is the total amount you must stake before a bonus balance or conditional funds become available for withdrawal. The requirement is stated as a multiplier of the bonus amount in the information terms.
A jackpot in a slot context is the highest prize tier available within that game's feature rounds. The amount and trigger conditions are set by the game provider and shown in the paytable — we do not set or modify those figures.
A live dealer game streams a real human dealer from a studio to your screen. You place bets through the interface while watching the dealer manage cards or a roulette wheel in real time. Live tables from our providers are accessible from the casino section of your account.
These terms cover the sportsbook, your wallet transactions, and the account verification process.
Asian handicap is a betting format used mainly in football that removes the draw outcome by giving one side a virtual head start. It splits the market into fractional lines, reducing the number of possible results and adjusting the odds accordingly.
Over/under is a market where you predict whether a measurable figure — total goals, total runs in a cricket match — will be above or below a line set by the sportsbook. Your bet slip shows the line and the odds for each side.
Rollover is another word for wagering or turnover requirement. It specifies how many times a bonus amount must be staked across eligible games or markets before the resulting balance can be withdrawn. Check the information detail screen for the exact figure.
An e-wallet is a mobile-based payment account that holds funds separately from a bank. On bek12, Upay is the verified e-wallet option for deposits and withdrawals. The transaction steps are shown in the cashier section of your account when you select Upay.
KYC stands for Know Your Customer. It is the identity verification process required before certain account actions — typically a first withdrawal or when an account reaches a review threshold. You submit the documents listed in your account verification section.
These are account-level settings that let you manage how you use the platform — such as reviewing your transaction history or setting personal limits through your account settings page. The options available to you are listed in the account management section.
Seeing a term in context makes it easier to act on. When you open a slot from Joker or JDB, the information panel may show RTP and volatility side by side — that combination tells you roughly how the game distributes its returns before you set your stake.
Open any slot from Pragmatic Play or Habanero and look for the information or paytable button. If the provider exposes RTP, it appears there — not on the lobby card. Use it to compare titles, not to predict a session result.
Select an Asian handicap market on a football or cricket match and the bet slip shows the line and both sides. The line shifts the effective score, so read it before confirming — a -1.5 handicap means your selection must win by two or more.
When your account reaches a verification step, a prompt appears in the account or profile section listing the documents required. Upload them through the form shown there; the status updates once the review is complete.
Open any active information from the information screen and scroll to the terms. The rollover figure and the eligible games list are both stated there. Cross-check the eligible games against the lobby before you start playing toward the requirement.
If a term in the lobby, on your bet slip, or in a information condition is unclear, our support team can explain it in the context of your account.
Open the chat icon from any page while signed in. Describe the term or screen you are looking at and the support team will walk you through what it means for your account.
Send your question to the support address listed on the Contact page. Include the section of the site where you saw the term so the team can give you a specific answer.
The Help Centre linked in the footer covers common account, payment, and game questions. Search the term you are looking for — many definitions are covered there with account-specific context.
These questions go beyond definitions and cover how the features behind the terms actually work in your account.
Open the Transactions section inside your account. Each deposit and withdrawal is listed with its status, amount, and reference. A Upay deposit shows as pending until confirmed, then updates to completed. The reference number is visible throughout.
Open the information detail from the information screen and look for the eligible games list in the terms section. Only the titles named there contribute to your rollover progress. Playing outside that list does not reduce the requirement.
RTP is shown only where the game provider chooses to expose it. Open the game's information or paytable panel — usually a small icon inside the game window. If the provider has not published the figure, it will not appear there or in the lobby card.
After you submit your documents through the verification section, the status changes to under review. You can continue using the account during this period.
The handicap adds or subtracts a set number of runs or wickets from one side's result before the outcome is judged. Your bet slip shows the adjusted line clearly. Check it before confirming — the handicap changes which result counts as a win for your selection.
Bank Transfer moves funds directly between your bank account and your bek12 wallet using the banking details shown in the cashier. Upay routes the transaction through your Upay mobile account. Both options are listed in the deposit section; follow the steps and limits shown for each.