Mobile / Live
Your bek12 account holds your sports wallet and casino balance together — fund it with Upay or Bank Transfer, then move between a pre-match football accumulator and a live table without switching accounts. Access your deposit counter, withdrawal queue and transaction history from the same signed-in page on any handset.
Open the deposit counter from your signed-in account page and you will see the payment methods available in your region. Upay and Bank Transfer are the two verified rails on bek12 for Bangladesh members. Select the one that matches your wallet or bank, enter the amount shown within the field limits on screen, and confirm the transaction. Your account balance updates once the transfer clears on our end. If the counter shows a reference code, keep it — you will need it if you contact support about that deposit. Follow the fields and limits displayed in your account exactly; do not enter amounts outside the range shown.
Log in and tap the deposit option in your account menu. The counter lists the payment methods active for your account region.
Select the method that matches your wallet or bank. Each method shows its own field set — fill in only what is asked on that screen.
Type the amount within the limits shown on the deposit screen. Review the details, then confirm. Do not close the page until the confirmation message appears.
Once the transfer clears, your bek12 balance updates automatically. Open the account summary page to verify the new balance before you start playing.
Withdrawals on bek12 go back to the same payment method you used to deposit where the method supports it. Head to the withdrawal section inside your signed-in account area. The page shows the methods currently available for your account, the minimum and maximum amounts, and any account conditions that apply before a withdrawal can be processed. Enter the amount you want to withdraw, confirm the destination wallet or bank details, and submit. Keep the reference number shown on the confirmation screen.
From your signed-in account, navigate to the withdrawal page. Check the available methods and the amount limits shown there before proceeding.
Type the withdrawal amount within the range displayed. The page will flag if the amount falls outside the permitted limits for your account.
Verify the wallet number or bank details on screen. Correct any mismatch before submitting — withdrawals sent to wrong details may not be recoverable.
Save the reference number from the confirmation screen. If the withdrawal has not moved within the timeframe shown on the page, contact support with that reference.
bek12 may ask you to complete an account verification step before processing a withdrawal or when our system flags a review. The fields and documents required are shown directly inside your account area — follow only what is listed there. We do not ask for information beyond what the account page requests. If a verification step is pending, a notice will appear in your account dashboard pointing you to the relevant section.
A pending verification notice appears in the dashboard when action is needed. Open it to see exactly which fields or documents are required for your account.
Complete only the fields shown in your account verification section. Do not submit documents that were not requested — follow the instructions on that page precisely.
After submitting, the verification status updates inside your account. You do not need to contact support unless the status has not changed after the period shown on the page.
If any field or instruction in the verification section is unclear, use the support route inside your account to ask. Do not guess at document requirements.
supports two verified payment rails for Bangladesh members. Both are accessible from the deposit and withdrawal counters inside your signed-in account. Use the method that matches your wallet or bank setup — the account page shows which options are active for your region.
Upay mobile wallet deposits and withdrawals are available from the bek12 account counter. Select Upay, enter your wallet details as shown, and follow the on-screen steps.
Bank Transfer lets you move funds directly between your bank account and bek12. The account page shows the transfer details and reference fields required for each transaction.
Every deposit and withdrawal on bek12 generates a record in your account transaction history. When a transfer appears in your Upay or bank statement, you can cross-check it against the bek12 record using the reference details shown in both places. Keep screenshots or notes of reference numbers at the time of each transaction — they are the fastest way to resolve any mismatch with support.
Each bek12 transaction carries a unique reference number shown on the confirmation screen and in your account history. Your Upay or bank statement will show a matching reference on the same transfer.
The transaction history page uses status labels such as pending, completed and failed. A pending status means the transfer is still being processed; completed means the balance has updated; failed means the funds were not moved.
Open the transaction history section inside your signed-in account to see a full list of deposits and withdrawals with dates, amounts, methods and statuses. Filter by date range to find a specific transfer quickly.
Save the confirmation screen reference, the date and amount, and a screenshot of your wallet or bank statement for the same transfer. If you raise a support query, these three pieces of evidence resolve most cases without delay.
Your bek12 account and transaction data are handled through the domain bek12. Before entering any account details, confirm you are on that domain. We apply identity checks at the account level to make sure withdrawals go only to verified payment details linked to your account. If you notice any activity in your account that you did not initiate, use the support route inside your account immediately.
Always confirm the address bar shows bek12 before logging in or entering payment details. Bookmark the address directly rather than following links from messages you did not request.
bek12 ties withdrawals to the verified payment details on your account. If your wallet number or bank details change, update them through the account settings page and follow the verification step shown there.
We match the wallet or bank account used for deposits against the details on your bek12 account. Withdrawals to unverified or mismatched details are held until the account check is complete.
The support contact option is available inside your signed-in account area. Use it to report unrecognised transactions, a stuck withdrawal or any account access issue — include the transaction reference for the fastest response.
These are the questions we hear most often about deposits, withdrawals and account banking on bek12. If your question is not covered here, the support route inside your account is the right place to ask.
Upay and Bank Transfer are the two verified deposit methods for Bangladesh members on bek12. Open the deposit counter inside your signed-in account to see which options are active for your region and the current field requirements.
Go to the withdrawal section inside your signed-in account. Select your method, enter the amount within the limits shown on that page, confirm your destination details, and submit. Note the reference number from the confirmation screen.
A pending status means the transfer is still being processed on our end. Check the timeframe shown on the withdrawal confirmation page. If it has passed that window, contact support with your transaction reference number for an update.
The minimum deposit amount is shown on the deposit counter page inside your signed-in account. The limit may vary by payment method, so check the field instructions for Upay or Bank Transfer before entering an amount.
First check your transaction history page for the status of that deposit. If it shows completed but your balance has not updated, contact support through your account and provide the reference number and the amount from your wallet statement.
A verification step may be required depending on your account status. If one is pending, a notice appears in your account dashboard with the specific fields needed. Complete only what is shown there and monitor the status after submitting.